Ride Retreat Limited Website Terms of Use
Effective 1 May 2026

1. About these Terms

These Terms of Use apply to your use of the Ride Retreat website at https://www.rideretreat.com. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you should not use the website.

2. Who we are

This website is operated by Ride Retreat Limited.
Contact email: info@rideretreat.com
Address: Rotorua, New Zealand.

3. Permitted use

You may use this website only for lawful purposes and in a way that does not interfere with the operation, security, or enjoyment of the website by others.
You must not:

• misuse the website;

• attempt to gain unauthorised access to any part of it;

• introduce viruses, malware, or other harmful code;

• scrape, copy, or reproduce content without permission; or

• use the website in a way that is misleading, abusive, or unlawful.

4. Website content

We aim to keep the information on this website accurate and up to date, but we do not guarantee that all content is complete, current, or error-free. Retreat details, availability, pricing, schedules, and other information may change without notice. Any booking you make will be subject to the booking Terms and Conditions that apply at the time of purchase.

5. Information only

The content on this website is provided for general information only. It is not intended to be professional, medical, fitness, or legal advice, and should not be relied on as such.
You are responsible for making your own decisions about whether a retreat or activity is suitable for you.

6. Intellectual property

All content on this website, including text, images, graphics, logos, design, and layout, is owned by or licensed to Ride Retreat Limited unless stated otherwise. You may view the website for personal use only. You must not reproduce, distribute, adapt, publish, or commercially exploit any part of the website without our prior written permission.

7. Third-party links

This website may contain links to third-party websites or services. Those links are provided for convenience only. We do not control and are not responsible for the content, availability, privacy practices, or terms of any third-party site.

8. User submissions

If you send us an enquiry, review, image, or other content through the website or by email, you confirm that you have the right to share it with us.
We may use enquiries and feedback to respond to you, improve our services, or manage our business. We will handle personal information in accordance with our Privacy Policy.

9. Liability

To the fullest extent permitted by law, Ride Retreat Limited is not liable for any loss or damage arising from your use of, or inability to use, this website, or from reliance on any information on it. We do not guarantee that the website will always be available, secure, or free from errors or interruptions. Nothing in these Terms excludes liability where it would be unlawful to do so under New Zealand law.

10. Privacy

Our collection and use of personal information through this website is governed by our Privacy Policy.

11. Changes to these Terms

We may update these Terms of Use at any time by posting a revised version on this website. Continued use of the website after changes are posted means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of New Zealand. Any dispute relating to these Terms will be subject to the courts of New Zealand.

This Privacy Policy applies to our website, booking platform, and any related communications or services provided by Ride Retreat Limited.

Overview

Ride Retreat Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website, booking platform, retreat services, and related communications in accordance with the New Zealand Privacy Act 2020.

Who we are

This booking platform is operated by Ride Retreat Limited. Contact email: info@rideretreat.com Address: Rotorua, New Zealand.

Information we collect

We may collect personal information that you provide when you:

• make a booking or enquiry;

• communicate with us by email, phone, social media, or through our booking platform;

• participate in retreat activities, surveys, or feedback forms.

This information may include your name, contact details, payment information, health or dietary notes, emergency contact details, and photos or videos where you choose to provide them or where consent is obtained for promotional use.

How we collect information

We collect personal information directly from you when you submit it to us. We may also receive personal information from third parties such as booking providers, accommodation providers, activity providers, payment processors, or other people acting on your behalf. Where we collect personal information indirectly, we will take reasonable steps to notify you of the matters required by the Privacy Act 2020.

How we use information

We use personal information to:

• process and manage bookings;

• provide retreat-related services and support;

• communicate with you about bookings, important updates, and offers;

• improve our retreats, website, and guest experience;

• help keep participants safe; and

• comply with legal, accounting, and business obligations.

Sharing information

We only share personal information where necessary to operate our business and deliver our services. This may include sharing information with accommodation providers, activity providers, transport providers, guides, payment processors, booking platform providers, website hosts, or other service providers involved in your retreat. We may also disclose personal information where required by law, to respond to an emergency, or to protect our rights, safety, or property.

Overseas disclosure

Some of our service providers may store or process personal information outside New Zealand. Where this happens, we will take reasonable steps to ensure your information is protected in a way that is consistent with New Zealand privacy requirements.

Cookies and analytics

Our booking platform may use cookies or similar technologies to help the site function properly, understand how visitors use the site, and improve our services. You can manage cookies through your browser settings, although some features may not work properly if cookies are disabled.

Photos and media

Retreat photos or videos may be used for promotional purposes. If you do not want to appear in promotional material, you may request exclusion in writing before or during the retreat, and we will make reasonable efforts to respect your request.

Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. Access is restricted to authorised staff and service providers who need the information to do their role.

Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law.

Access and correction

You have the right to access and request correction of any personal information we hold about you. To make a request, email info@rideretreat.com.

Marketing

We may send you retreat updates, news, or offers where permitted by law. You can opt out at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this booking platform with a revised effective date.